You can cancel up to 24 hours before your tour for a full refund. Cancellations made within 24 hours of departure are non-refundable.
Yes, round-trip transport from select hotels is included. Pickup times vary by tour—check each tour page for details.
Most tours include a light snack and refreshments. Some full-day tours include a boxed lunch—see the "What’s Included" section for each itinerary.
Bring closed-toe shoes, sun protection (hat, sunscreen), insect repellent, a reusable water bottle, and a light rain jacket. Specific items may vary by tour.
Yes, please let us know at least 48 hours in advance if you require vegetarian, vegan, gluten-free, or other special meals. We’ll do our best to accommodate you.
Our tours typically require a minimum of 2 participants. Solo travelers may book but could be paired with other guests or pay a single supplement.
Children aged 6 and above can join most tours. Some activities have age or height restrictions; check the specific tour details for requirements.
Rain is common in the tropics and usually doesn’t cancel tours. If conditions are unsafe, we’ll reschedule or refund your booking.
We recommend travel insurance that covers trip cancellation, medical emergencies, and evacuation. It’s not mandatory but highly advised.
Most tours involve uneven terrain or steps, making them unsuitable for wheelchairs. Contact us to discuss any special needs or alternative options.
Tips for guides and drivers are appreciated but not mandatory. Standard practice is 10–15% of the tour cost for exceptional service.
Our guides are fluent in English and Spanish. We can arrange tours in other languages upon request with advance notice.
You can book online via our website or message us directly on WhatsApp. Full payment is due at the time of booking to secure your spot.
Yes, we offer customizable tours. Contact us to discuss your preferences, group size, and schedule, and we’ll tailor an experience just for you.
We accept major credit cards (Visa, MasterCard) online, bank transfers, and cash payments. Payment details will be provided at booking.